FAQ
Frequently Asked Questions
At SlymWear, we aim to make your shopping experience seamless and enjoyable. Below are answers to some of the most common questions we receive.
1. What payment methods are accepted?
We offer secure and convenient payment options. You can pay using:
- Credit & Debit Cards: Visa, MasterCard, American Express
- PayPal
- Apple Pay & Google Pay
2. What is SlymWear’s return policy?
We offer a 14-day return policy. To be eligible for a return, items must be in their original, unused condition and include all original packaging.
To initiate a return, email us at info@slymwear.com and our team will guide you through the process.
3. How long will it take to receive my order?
Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 5–9 business days (Monday to Friday)
Order Cut-Off Time: 4:00 PM (GMT+02:00) Vilnius Time
Estimated Delivery Time: 6–11 business days (Monday to Friday)
4. Can I exchange an item?
We offer exchanges for:
- Damaged items
- Incorrect sizes
- Defective products
To request an exchange, contact us at info@slymwear.com.
5. How can I track my order?
You can track your order by visiting the Track Your Order section on our website.
6. What should I do if my package is lost or delayed?
If your order is lost or delayed, contact us at info@slymwear.com. We will help resolve the issue as quickly as possible.
7. How do I contact customer support?
You can reach our support team by email at info@slymwear.com or by phone at +370 68041468.
8. Is shipping free?
Yes, we offer free shipping on all orders within the United Kingdom.
9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, email us immediately at info@slymwear.com. We will arrange a replacement or refund.
10. Where is SlymWear located?
Our business is based at:
V. Nageviciaus g. 3, LT-08237, Vilnius, Lithuania
11. How can I provide feedback or suggestions?
We welcome your feedback. Please email any suggestions or ideas to info@slymwear.com.
Contact Us
If you have further questions or need support, feel free to reach out to our customer service team:
Address: V. Nageviciaus g. 3, LT-08237, Vilnius, Lithuania
Email: info@slymwear.com
Phone: +370 68041468
Contact: Contact us page
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.
Thank you for shopping with SlymWear